The Warranty available for the PJC-25 is as follows:
Description | Domestic Applications | Commercial Applications | ||
---|---|---|---|---|
Parts | Labour | Parts | Labour | |
Combustion Chamber | 3 Years | 3 Years | 1 Year | 1 Year if installed by Paloma |
All Other Parts | 3 Years | 3 Years | 1 Year | 1 Year if installed by Paloma |
Warranty Conditions
The warranty periods that are allocated for domestic use are based on heating requirements of a typical domestic dwelling. The warranty periods allocated under commercial use are for all other applications.
- Terms of this warranty are effective from date of purchase and the attending service technician reserves the right to verify this date by requesting a copy of the purchase invoice / CoC prior to commencement of any warranty work.
- These units must be installed correctly and the installation must conform to all regulations.
- These units must be serviced, installed, commissioned, repaired, and removed by an authorised person.
- No parts must be modified or removed from the unit.
- These units must be operated and maintained in accordance with manufacturer‟s operating instructions.
- This warranty applies only to the components supplied by the manufacturer. It does not apply to components supplied by others.
- Where a failed component is replaced under warranty, the balance of the original appliance warranty will remain effective. The replacement part or appliance does not carry a new warranty.
- We reserve the right to transfer functional components from defective appliances if they are suitable.
- We reserve the right to have the installed product returned to the factory for inspection and repair.
- Please note: general cleaning, maintenance, operation and wear & tear are not covered by the guarantee. Calls of this nature will be chargeable.
Warranty Exclusions
The following exclusions may cause the warranty to become void and may result in a service charge and costs of parts (if required):
- Accidental damage and Acts of God.
- Failure due to abuse or misuse, improper maintenance, failure to maintain or improper storage.
- Failure due to incorrect or unauthorised installations.
- Failure or damage caused by alterations, service or repair work carried out by persons other than our authorised service technicians or agents.
- Where it is found that there is no fault with the appliance and the issue/s are related to the installation or is due to the failure of electric or gas supplies.
- Moisture or water damage.
- Dropping or physical damage to unit.
- We do not accept liability for any consequential damage or any incidental expenses resulting from any breach of the warranty OR claims for damage to a building or any other consequential loss either directly or indirectly due to fire or any other faults.
Error Codes
Paloma Gas Heaters are fitted with self diagnostics electronics. Should a fault occur the heater will shut down and the fault with a pair of digits will be displayed in the display screen. Refer to the following table for probable cause and suggested remedy.
Check the items below before making a service call. You will be charged for attending to any condition or fault that is not related to manufacture or failure of a part.
Most common Paloma Gas Heater error codes:
Code | Fault | Probable Cause | Remedy |
3 | Filter damaged or clogged | Air filter is damaged |
Call for service |
Gas supply volume is inadequate |
Call for a qualified person |
||
5 | Air Filter is abnormal | Air filter is clogged or damaged | Clean Air Filter and operate again. If problem persists, call for service |
11 | Ignition Failure |
Heater Gas Hose not connected properly |
Connect heater gas hose correctly and operate again. If problem persists call for service. |
Gas valve is not fully opened or gas cylinder is empty |
Check gas valve is fully open and operate again. If problem persists call for service. |
||
The Gas supply volume is inadequate or regulation fail |
Call for a qualified person to pressure test |
||
12 | Flame Failure |
Air filter is clogged |
Clean Air Filter and operate again. If problem persists call for service |
Gas valve is not fully opened or gas cylinder is empty |
Check gas valve is fully open and operate again. If problem persists call for service. |
||
Room size less than specified room size requirements (incorrect heater sizing) |
Open window slightly or install ventilation points and operate again. If problem persists call for service. |
||
Insufficient ventilation (Oxygen Depletion Sensor has been activated) |
Open window slightly or install ventilation points and operate again. If problem persists call for service. |
||
The gas supply volume is inadequate or regulator failure |
Call for qualified person |
For any other error code, please contact your registered installer or contact Paloma directly.